Payment Policy

  1. The Rider is completely responsible for everything that happens to or through the vehicle. Whether it is Traffic Rule offence penalty. Accident, Hit & Run. Damage to vehicle or Third-Party material or nay life eventuality etc.
  2. The booking is non-transferable. Rider shall not be authorized to lend the vehicle to any other member or person without first informing Self Drive Online Customer Care.
  3. The vehicle shall be returned on completion of booking period at the specified Date and Time as mentioned in the booking Form/Website/App. Beyond the booking duration, any delay of more than 20 minutes without intimating the customer care or field executive will attract penalty as per vendor term and conditions.
  4. A trip extension is possible for applicable booking only. The request for Extension needs to be at least 25% balance time in advance before the drop-off time. Extension requests shall be made to the Self Drive Online customer care, mobile app or field executive over the phone. The request will be confirmed subject to the availability. In case the extension is not permitted, the rider has to return the bike as planned end time of the booking. In case its delayed, the rider will be liable for illegal possession of the vehicle and due penalty and legal action may be applicable. Charges for Trip extension shall be payable in advance for valid extension. The Standard rates shall be applicable for extensions.
  5. In case of any damage to the vehicle or Accessories due to accident/mishandling/carelessness, appropriate charges will be calculated by the vendor and the customer is liable to pay the same to the vendor along with the daily tariff until the bike is ready for renting again.
  6. In case of theft, the customer is liable to pay, in full, the IDV or the market rate whichever is higher of the vehicle.
  7. During the trip, in case of engine fault or failure, the rider should inform the Field Executive before getting any repairs done. The original printed invoice is mandatory to claim reimbursement for the same.
  8. Security money will be refunded in minimum 5 days, after reviewing the challan.
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